Intracorporate communications
The key objective of developing intracorporate communications is to improve employee satisfaction and engagement levels by raising personnel awareness, enhancing feedback channels within the Company, and strengthening the image of an attractive employer among employees.
Russian Railways’ Employee Service Portal
Russian Railways’ Employee Service Portal remains one of the key personnel communication channels. A shared information space facilitates contacts between the employer and workers, provides staff with corporate updates, and serves as a one‑stop shop for over 60 services.
Russian Railways fully transitioned to electronic labour relations document management in March 2023, using the Employee Service Portal. By the year end, over 228,000 employees (33% of the workforce) voluntarily switched to electronic interactions with the Company. For user convenience, a dedicated HR Document Management section was added to the portal. In 2023, a new Board of Honour service was launched, showcasing profiles of recognised employees and providing an opportunity to offer them congratulations and appreciation.
The Active Worker service, which enables employees to submit their portal improvement proposals and vote online on their colleagues’ submissions, continued to operate in 2023. Over 6,400 proposals were received during the year.
In 2023, the Company continued to develop Events, a new communication service through which employees can submit applications to participate in corporate competitions, events and projects. The service was used to announce over 90 events, with the number of application submissions exceeding 14,000.
Internal Communicators Community
Launched in late 2023, the Internal Communications Community project aims to increase the number of employees who exhibit behaviours aligned with the Company’s Code of Business Ethics and corporate competencies. The project has reached over 500 participants across all railways and functions.
Railway workers of all ages and positions are welcome to join the Internal Communications Community. Enrolment for the project takes place annually in the Events section of the Employee Service Portal.
Feedback
To improve the quality of feedback, we continued upgrading the Manager’s Online Desk service available on Russian Railways’ Employee Service Portal. With this service, employees can reach their line managers directly to ask them questions, make a request or submit a proposal. In cases where an employee disagrees with the response, the service offers the option to escalate the message to a higher‑level manager.
In 2023, the Manager’s Online Desk registered over 3,700 submissions from employees, an increase of almost one third compared to 2022. The average manager care score came in at 4.3 out of 5.
Apart from that, Russian Railways has another important channel to collect employee feedback – 24/7 employee hotline for reports on social and HR issues (+7 800 250 1520, calls are toll‑free). In 2023, we registered over 42,000 requests, 89% of which were handled by operators in real time thanks to the vast knowledge base.
Social surveys
In 2023, the Company completed 32 corporate social surveys covering 585,000 employees, including 160,000 people who took part in the annual Job Satisfaction and Personnel Engagement Levels survey at Russian Railways.
The surveys focused on assessing employee satisfaction with the Company and loyalty levels (eNPS), analysing turnover causes and retention opportunities, and evaluating satisfaction with specific HR processes and services, including the electronic workflow for labour relations, social and HR centres, and the Employee Service Portal.