2023 Sustainability Report

Stakeholder engagement

GRI2‑29

At Russian Railways, we know that trust and open dialogue help to respond promptly to expectations and demands and strengthen our reputation as a responsible company.

Stakeholder engagement principles:

transparent, reliable, and complete information about the Company’s operations;
focus on both external and internal stakeholders, such as employees;
a balanced and all‑inclusive approach to stakeholder interests, and prompt response to stakeholder concerns, most importantly, when it comes to government tariff regulation and active introduction of innovation.

Employees

What they expect	Areas of engagement	How we engage
Decent pay and benefits Equal professional and career growth opportunities Protection of human and civil rights in line with the Russian law Occupational health and technosphere safety Professional training and development opportunities	Ensuring decent pay Additional social benefits available under the collective bargaining agreement Establishing an efficient human capital training and development system Ensuring occupational health and technosphere safety Transparency and efficient feedback Comfortable working environment and equal opportunities Environmental education and awareness raising for all staff members	Russian Railways’ Employee Service Portal (blogs, chat, news feed, Active Worker channel, surveys, and Questions to Management line) Communications events Corporate messengers and social media Forums and trade union meetings Employee hotline A single point of access to information for reports on social and HR issues Social surveys Townhall and personal management meetings E‑mail communications Corporate media (including the Gudok newspaper, RZD TV) Education at the Corporate University of Russian Railways

Employees

Passengers

What they expect	Areas of engagement	How we engage
Fair and reasonable pricing Accessible, comfortable, and reliable services Railway safety User‑friendly services Compliance with environmental and social responsibility standards and best practices	High‑quality and safe services Competitive pricing Railway station services Passenger transportation services Catering on board Passenger satisfaction surveys Compliance with regulations	Russian Railways Customer Support Centre Service Center for Railway Passengers / Service Center of Russian Railways Passenger surveys and interviews at railway stations Enquiries via the mobile app Russian Railways’ website Surveys on the website and on Sapsan trains Passenger satisfaction surveys Personal meetings with the public

Suppliers, contractors, and business partners

What they expect	Areas of engagement	How we engage
Compliance with contractual obligations Transparent selection process Ethical approach to doing business Building a cluster of suppliers (contractors) meeting the Company's key procurement needs	Alignment of procurement with applicable laws and regulations Selection of qualified suppliers (contractors) Recognition and assessment of environmental requirements for products, raw materials and supplies purchased by Russian Railways’ business units	Electronic trading and procurement platform Conferences, forums, industry unions and associations Supplier hotline Russian Railways’ website

Freight customers

What they expect	Areas of engagement	How we engage
Fair and reasonable pricing High‑quality products and services Uninterrupted supply of goods and services User‑friendly services Compliance with HSE standards	High‑quality and safe services Competitive pricing Basic freight transportation services Transportation and logistics services related to basic freight transportation services, including public railway infrastructure services Russian Railways’ information services Customer satisfaction surveys Introduction of sustainability best practices Calculation of the cost and environmental impact of freight transportation Non‑financial reporting	Unified Freight Transportation Call Centre, part of Russian Railways Customer Support Centre Customer’s personal account RZD‑Gruz 2.0 mobile app Freight section of the Russian Railways website Sales offices RZD Market platform Freight Transportation electronic trading platform ETRAN system for transportation documents Shipper satisfaction surveys Dedicated chat rooms for businesses operating in key industries and critical transportation areas

Shareholders, investors, and rating agencies

What they expect	Areas of engagement	How we engage
Economic and financial stability Funding and delivering green/environmental and social projects Focus on solvency and compliance with contractual obligations Solid reputation Corporate governance excellence Credit quality Transparency of information and disclosure of key facts Prudent dividend policy	Financial reporting (RAS and IFRS) Annual public non‑financial reporting on the Company’s operations (Annual Report and Sustainable Development Report) Timely disclosure of key information on the Russian Railways’ website and on the websites of accredited news agencies Open dialogue and efficient feedback Disclosure of information on the Company’s operations on the interagency portal for state property management	Corporate reporting and disclosure Conferences and investor meetings E‑mails, conference calls and video conferences Regular working meetings at various levels Disclosures on the website, including through press releases Rating agency questionnaires

Government authorities

What they expect	Areas of engagement	How we engage
Statutory compliance Timely payment of taxes Social and economic development of local communities Reducing environmental impact Uninterrupted cargo and passenger transportation	Statutory compliance and contribution to improving the legislative framework related to the Company’s operations Transparency of tax payments and tax disclosures Accessible and comfortable transport services Development of investment projects and infrastructure, including projects designed to reduce the Company’s environmental footprint Cooperation with federal and regional authorities Regional economic development, including investment projects, procurement, and new jobs Annual public non‑financial reporting on the Company’s operations (Annual Report and Sustainable Development Report)	Corporate reporting and disclosure Input to the law‑making process Social and economic cooperation agreements with local authorities Regular working meetings, transport coordination boards, committees, etc. Participation in federal and regional events Organising train days

Community partners

What they expect	Areas of engagement	How we engage
Open and meaningful dialogue Enabling a socially beneficial environment Social protection of employees and retirees	Engagement with national and international NGOs as regards achieving the UN SDGs Joint events with national and international NGOs Consideration of initiatives, including those related to federal laws governing social and employment relations Liaising with industry trade unions in ensuring social security of employees and retirees Advancement and support of education across our footprint Support of vulnerable groups, environment‑related and awareness‑raising projects	Participation in conferences and industry‑specific events Creation of specialised RZD classes for secondary schools Support for industry‑specific universities as part of the Programme of Russian Railways’ Interaction with Railway Universities until 2025 Regular meetings with trade unions Input to the work of educational institutions from Russian Railways’ employees Joint academic, educational, and sporting events Support for non‑profit organisations

Local communities

What they expect	Areas of engagement	How we engage
Local jobs Minimising environmental impact Support in addressing social, environmental, and economic issues	Providing accessible and comfortable transport services Local employment Infrastructure development across our regions of operation Support for vulnerable people, emergency assistance Volunteering and charity projects, philanthropy	Volunteering and charity projects Educational initiatives Promotion of sports and healthy lifestyle

Stakeholder engagement